Terms of Service

1. Agreement to Terms

By accessing or using Floza, you agree to be bound by these Terms. If you do not agree, do not use our services.

2. What Floza Is — and Is Not

Floza is a group payment coordination platform. We allow users to create and manage shared payments for things like rent, trips, gifts, and meals. However, we are not a bank or financial institution.

Floza facilitates payment initiation and tracking but does not hold user funds. All money movement is handled by third-party providers such as Plaid and Checkbook.io.

ACH transfers may take 3–4 business days, and instant transfers depend on vendor and bank availability. Instant transfers may incur additional fees, which will be disclosed prior to use.

3. Eligibility

• You must be at least 18 years old and a U.S. resident to use Floza.
• Floza is intended for users located in the United States only. International use is not currently supported.
• By using Floza, you represent that you are legally capable of entering into this agreement.

4. User Responsibilities

You agree to:

• Provide accurate and updated personal and payment information.
• Use Floza only for lawful purposes.
• Not use Floza for commercial purposes unless explicitly authorized.
• Not use Floza for any type of fraud, laundering, illegal gambling, or prohibited transactions.

5. Payments, Wallets, and Fees

Floza allows users to fund shared payments (called "Flos") via ACH bank transfers or other payment methods. All money movement is handled by third-party processors.

Floza may charge service fees, which will be disclosed in-app prior to completing transactions.

Floza may simulate "instant payouts" by fronting funds after initiating ACH transfers. In such cases:

• Funds remain subject to reversal if the underlying payment fails.
• Floza reserves the right to recover any failed or reversed payments via your linked account.
• You may not withdraw or use fronted funds for personal use outside the designated Flo.

6. Use of Third-Party Services

Floza uses third-party providers such as Plaid (for bank linking and balance checks) and Checkbook.io (for money movement).

Your use of Floza means you also agree to the terms of these providers.

Your use of these services may also require identity verification (KYC) as required by our partners, and Floza may collect and transmit relevant information to facilitate compliance.

7. Simulated Wallets

Floza operates transaction-specific wallets. These wallets are not general-purpose and are only used to facilitate and escrow a specific Flo.

You cannot use your wallet to send or receive money outside of the Flo system. Unused funds can be withdrawn via ACH transfer.

8. Account Security

You are responsible for safeguarding your login credentials. Notify us immediately if you suspect unauthorized access.

9. Prohibited Activities

You may not:

• Circumvent Floza's fee structure or simulate payments externally
• Attempt to manipulate or defraud the system
• Create multiple accounts to bypass float limitations
• Use false information or impersonate someone else

10. Disclaimers

Floza is provided "as is" and "as available."

Floza does not guarantee:

• That all users in a Flo will pay on time.
• That bank accounts will have sufficient funds.
• That all transactions will clear successfully.

Floza does not guarantee successful payment completion if users provide inaccurate account information or if linked accounts lack sufficient funds.

11. Limitation of Liability

Floza shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the services.

Our liability is limited to the amount you paid us in the 12 months prior to any claim.

12. Termination

We may suspend or terminate your account if we detect fraud, abuse, or violations of these Terms. You may cancel your account at any time.

13. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the State of Texas.

Any dispute or claim arising out of or in connection with these Terms or the Services shall be resolved by binding arbitration conducted by a single arbitrator under the rules of the American Arbitration Association (AAA).

Arbitration shall take place in Dallas County, Texas, unless otherwise agreed.

You agree to waive any right to a jury trial or class action.

14. Modifications

Floza may update these Terms at any time. Material changes will be communicated via email or in-app. Continued use after changes constitutes acceptance.

15. Privacy and Data Protection

Floza takes data protection seriously. By using the Services, you agree to our Privacy Policy.

California residents have certain rights under the California Consumer Privacy Act (CCPA). To exercise your rights or submit a data request, email [email protected].

Floza does not currently appoint a Data Protection Officer (DPO); all inquiries should be directed to that same email.

16. Contact Us